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Privacy Policy

Last updated: [11th sep 2025]

At Summerlillys, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us online or in-store.

By using our services, you agree to the practices described in this policy.

1. Our Commitment

We are dedicated to delivering high-quality service while protecting your privacy. Information we collect helps us process your orders, improve our services, and create a shopping experience tailored to you.

2. Information We Collect

Information You Provide

We collect details that you choose to share directly with us, such as:

  • Contact Details: Name, address, phone number, and email address.

  • Order Information: Information required to process and fulfil your purchases.

  • Customer Support: Any details you provide when contacting us.

  • Forms & Subscriptions: Information entered into contact forms or newsletter sign-ups.

Information Collected Automatically

When you interact with our website, certain information is collected automatically through cookies and similar technologies, including:

  • How you use and navigate our site

  • Your IP address

  • Device and browser details

  • Network information

  • Other technical data

Information from Third Parties

We may also receive information from trusted partners, such as:

  • Payment Processors (e.g. banks, Klarna) – to securely process your payments.

  • Service Providers – including IT support, shipping providers, and data analytics partners.

  • Marketing & Business Associates – who help us deliver promotions and expert advice.

3. How We Use Your Information

We use your personal data for the following purposes:

  • Providing Our Services: Processing orders, handling payments, and shipping your purchases.

  • Marketing: Sending you offers and promotions by email (opt out anytime).

  • Improving Our Services: Gathering feedback and insights to create a better shopping experience.

We never sell your personal data to third parties.

4. When We Share Your Information

We may disclose your information in certain circumstances, such as to:

  • Service providers who perform tasks on our behalf (IT, payments, shipping, analytics).

  • Business partners and marketing associates.

  • Legal or regulatory authorities, when required by law.

  • At your request (e.g. processing payments, postage, or engaging with social media widgets).

User-Generated Content
If you leave reviews or comments on our platforms, this information may become publicly visible. We cannot control how others use it, so please use discretion when sharing.

5. Minors

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from minors.

If you are a parent/guardian and believe a child under 16 has provided us with information, please contact us and we will delete it. By using our services, you confirm you are at least 16 years old.

6. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

  • Access your personal data

  • Request corrections

  • Request deletion (in certain cases)

  • Object to or restrict processing

  • Withdraw marketing consent anytime

To exercise these rights, please contact us via our contact form.

7. Data Security

We use secure systems and processes to protect your information from unauthorised access, misuse, or disclosure.

8. Complaints

We are committed to resolving complaints quickly and fairly. You can submit a complaint via our contact form.

If you are not satisfied with our response, you may appeal by contacting us again or reaching out to your local Data Protection Authority.

In England, data protection is governed by the UK GDPR and the Data Protection Act 2018. Learn more at GOV.UK.

9. Cookies & Tracking Technologies

Like most websites, we use cookies and similar technologies to improve your browsing experience, personalise content, and analyse traffic. Cookies help our site function properly, remember your preferences, and deliver relevant offers.

The information collected may include:

  • Pages you visit and how you interact with our site

  • Device and browser information

  • IP address and network details

You can choose to accept or reject non-essential cookies when you visit our site. Essential cookies (like checkout functions) cannot be disabled, as they are necessary for the website to work properly.

For more details on managing cookies, visit the “Help” section of your browser.

Cookie Banner Text (example):

We value your privacy 🍪. Our site uses cookies to improve your shopping experience and show you relevant offers. By continuing, you agree to our use of cookies. [Accept All] [Manage Preferences]

10. Policy Updates

We may update this Privacy Policy to reflect changes in law or business operations. Any updates will be posted here, along with the revision date.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please reach out to us via our contact form.

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