. Orders placed Mon-Fri before 12: noon ship same day.

.Orders after 12:00 or on weekends/ Bank Holidays ship next working day.

​. During launches / sale, dispatch may run +1 working day. 

You will get a tracking link by email / sms when we ship.

DPD requires a signature or safe-place instruction via the DPD app

​Royal Mail may deliver to a neighbour or local office if you're out.

Couriers may exclude remote postcodes or apply surcharges (Highlands, Islands, Channel Island).

​We don't ship aerosols or restricted items. 

Marked "delivered" but can't find it? Check safe places, neighbours, and the  courier app first.

Still stuck after 24 hours? Contact us with your order number.

​Lost-parcel claims can only be opened after the courier's timeframe (typically 7-10 working days for RM, 5 for DPD).